Question 1

What does Superette do?

Accepted Answer

We are an Amsterdam-based screen printing studio specializing in high-quality prints on textiles and other materials. We work with eco-friendly printing techniques and place great value on personal service and quality.

Question 2

How can I request a quote?

Accepted Answer

You can easily contact us via the contact form on the website or by email. Please include as much information as possible, such as quantities, size, colors and the product to be printed. We will then send you a no-obligation quote.

Question 3

How quickly will I receive a quote?

Accepted Answer

In most cases you will receive a response within one business day. For complex requests this may take a little longer.

Question 4

Do I need to provide my own design?

Accepted Answer

You may, but it is not required. We can work with artwork you supply or look together at the best solution for your design.

Question 5

Which file formats do you accept?

Accepted Answer

We preferably receive vector files such as AI, EPS or PDF. PNG, JPG and other common file types can often be used as well.

Question 6

How can I be sure my order is produced correctly?

Accepted Answer

Before we produce, you receive a technical drawing or digital proof in PDF format. This lets you check that all specifications are shown correctly.

Question 7

Can I still make changes after receiving the technical drawing?

Accepted Answer

Yes. As long as you have not yet approved the proof, changes can usually be processed. Once approved, production starts and adjustments may incur additional costs.

Question 8

What is the delivery time?

Accepted Answer

The delivery time is always discussed with you in advance and aligned with your planning. The exact delivery time depends on the product, the quantity and the desired finishing.

Question 9

Are rush orders possible?

Accepted Answer

In many cases we can handle rush orders. Please contact us as soon as possible so we can discuss the possibilities.

Question 10

Is there a minimum order quantity?

Accepted Answer

This varies per product and order. Please contact us for a custom quote.

Question 11

Do you work in an eco-friendly way?

Accepted Answer

Yes. Where possible we use eco-friendly inks, materials and production processes. We aim for the most sustainable approach possible without compromising on quality.

Question 12

Do you use sustainable textile products?

Accepted Answer

On request we can supply various sustainable and certified textile brands.

Question 13

Can my order be shipped?

Accepted Answer

Yes. We can ship your order to the desired address within the Netherlands and beyond.

Question 14

Can I also pick up my order?

Accepted Answer

Yes. Orders can be picked up at our location in Amsterdam by arrangement.

Question 15

How are shipping costs calculated?

Accepted Answer

Shipping costs depend on the size, weight and delivery address of the order and are stated in the quote.

Question 16

When will I receive the invoice?

Accepted Answer

Depending on the order, you will receive the invoice in advance, on delivery, or according to the agreed arrangements.

Question 17

Which payment methods do you accept?

Accepted Answer

We accept bank transfers and other payment options by arrangement.

Question 18

What if something goes wrong with my order?

Accepted Answer

Although we do everything we can to prevent mistakes, something unexpected can always happen. In that case, please contact us immediately. We will look at the situation together and find a suitable solution.

Question 19

What if I find an error in the proof?

Accepted Answer

Please check the technical drawing carefully before giving your approval. Any errors can then still be corrected before production starts.

Question 20

How can I report a complaint?

Accepted Answer

Send us an email with a description of the problem and, if possible, photos of the products concerned. We will contact you as soon as possible.

Frequently Asked Questions

General

Design and proofing

Production and delivery time

Environment and sustainability

Shipping and pickup

Payment

Complaints and warranty

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